Frequently Asked Questions

Aesthetic Today offices and warehouses are based in Dubai, UAE.

Aesthetic Today does not have a physical shop. Aesthetic Today believes in the power of online shopping!

All our products are stored in the state-of-the-art warehousing facility with air-conditioning. We ensure that the products are well preserved as per requirements during the order process until the final delivery to the customer

Go to ‘Login/Register’ button at top right and select ‘Register’.

You may check and modify your personal information at any time in the ‘My Profile’ section of your online account.

If you are a registered user and forgot your password, click on the ‘forgot password’ and you will receive an email with instructions on how to reset your password. For other technical difficulties, please contact our Customer Support Team for help.

Absolutely! We take your security seriously and go above and beyond to protect your personal information. For more information please read our Privacy Policy.

First, check your email Junk/spam folder. If you find our emails, please add us to your address book or safe sender list so our emails get to your inbox.

Login to your Aesthetic Today Account choose from the top right menu MY ACCOUNT – Settings

You may terminate your account at any time with 30 days advanced written notes by emailing info@aesthetictoday.com or contacting our Customer Support Team

If you would like to be taken off of our mailing list and stop receiving promotional emails, you may press the Unsubscribe button at the end of the email.

Login to your Aesthetic Today Account choose from the top left menu MY ACCOUNT - MY ORDERS

Once your order is processed you won’t be able to modify nor cancel your order. Please read our exchange/return policy or contact our Customer Support Team. If your order hasn't been processed, you can cancel your order and exchange it with points to be used with your next purchase.

Please refer to our Delivery & Returns page.

We do not refund money after payment is confirmed, but we exchange payments to points which you can use with your next purchase, Points will be stored in your wallet.

After placing your order, you will receive a confirmation email to inform you that your order has been received. If you haven’t received a confirmation, please contact our Customer Support Team.

Please contact our Customer Support Team or info@aesthetictoday.com

We strive hard to ensure that we deliver all products. However, there may be instances where products can run out of stock due to high sales, promotions, offers or unavailability.

(Subject to Availability) Select quantity upon proceeding with the purchase.

Aesthetic Today Rewards Points is an exclusive opportunity to earn points every time you purchase Aesthetic Today products from the website. Join today, and every dirham you spend goes toward free products in the future.

The points balance you have will be displayed on the checkout page, on the payment page. You can simply check the box to redeem the points.

The reward points are added as soon as the order is processed by our team.
Whenever any coupon or discount code is applied on the website, the priviledge points won't be added.

Login to your Aesthetic Today Account and choose from the top right menu MY ACCOUNT- MY REWARD POINTS

Your points will be valid for 365 days only.

Unlimited.

On purchasing above AED 150, the delivery charges are free within UAE

Yes, you can pay Cash on Delivery and at no additional cost.

At the moment, we don’t offer time slot selections. However, our delivery partner will be in touch to confirm the delivery as soon as the order is processed.

Aesthetic Today currently ships to UAE, Saudi Arabia, Kuwait, Jordan, Qatar, Oman, Bahrain. We are constantly adding new countries to our shipping list. Stay tuned.

We accept Visa, MasterCard, Postpay, Cash on Delivery payment methods.

You will be contacted by our Delivery Partner prior to the delivery of your order, please ensure that you have correct invoice amount in AED to avoid delays in receiving your order.

We take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time.

You will be required to add your credit card information every time you place an order.

Make sure you’ve entered the correct information and right Credit Card details. If you still facing trouble please do not hesitate to contact our Customer Support Team for help.

A Value Added Tax (VAT) is an indirect tax that has been introduced by the government. The VAT is applicable to both individuals and businesses and is imposed on most goods that are bought and sold.

Yes, VAT will be calculated during checkout for all our products.

With [Retailer] you can Postpay up to [Max Limiter].

There is absolutely no interest and zero fees when using Postpay.

Postpay does their best to give you the benefit of the doubt and they will process the payment at the latest hour on the agreed date. However, if Postpay cannot process the payment due to insufficient funds then late fees will apply as indicated in their terms (https://postpay.io/terms)

Postpay accepts all major debit and credit cards (i.e. Mastercard, Visa). Please note that Postpay does not accept any prepaid cards.

Postpay performs a soft credit check to understand the repayment capability of each customer, this in turn has no impact on your credit rating.

If you do find yourself in this situation then please reach out to Postpay support team and one of their dedicated responsible spending advisors will look into the options they have available.

In short, yes of course! As-long-as the total amount on checkout does not exceed the limit.

We call this a partial refund. Once you return the items we will issue you a partial payment refund and Postpay will automatically update the instalment plan by deducting the refunded amount from the last instalment in reverse. If the refund amount exceeds the total due, then Postpay will refund you the outstanding balance to the payment method linked to that instalment. Otherwise, your upcoming payments will continue to be collected until the remaining balance is paid off. You can see all relevant details (per instalment) on the customer dashboard (https://dashboard.postpay.io/) in the purchases section.

We call this a full refund. Once you return the items we will issue you a full payment refund and Postpay will refund you all the instalments you have already paid and cancel all upcoming payments. You can see all relevant details of full refunds on the customer dashboard (https://dashboard.postpay.io/) in the purchases section in the canceled tab.

During the approval process Postpay performs authorizations on the debit/credit card you have entered. Some banks reflect this pre-authorization as a notification but please note that this amount is not captured. If you have any doubts please contact our support team (support@postpay.io)

Your security is of utmost importance - Postpay is a PCI DSS compliant company which means that they undergo strict compliance tests from the the Payment Card Industry (PCI) to ensure that your data is safely stored in our systems. Please visit Postpay's PCI DSS page (https://postpay.io/pci-dss) to learn more.

Postpay aims to provide the maximum of eligible customers their service, that being mentioned they do perform real-time credit risk assessments and fraud checks throughout the process. If you are not approved, then there a few things to consider: - Do you have sufficient funds to pay for the first immediate instalment? - How many ongoing instalments do you have with Postpay?

support@postpay.io

There is absolutely no interest and zero fees when using Spotii.